How can we help you?
FAQs
Contact SupportOur rolls are made of 100% FSC®-Certified, unbleached bamboo, harvested in southern China. Bamboo is one of the world’s fastest growing plants, capable of growing up to three feet in 24 hours. It requires little water, no fertilizer and regenerates on its own after cutting. The more regularly bamboo is harvested, the faster it grows.
Currently, all the bamboo pulp produced worldwide originates in China. That’s because bamboo grows abundantly there, and the infrastructure to process it is well-established.
Life cycle analyses comparing the impact of tree-free toilet paper produced in China and sold in North America to that of conventional tree paper brands indicate that, even with the incremental carbon and environmental costs associated with ocean freight, tree-free paper uses less carbon by a factor of three.
Simply put, tree paper is made by systematically destroying the most efficient system of carbon capture on earth: the Boreal Forest. The benefits of keeping those forests working as they’re supposed to far outweigh the costs of the alternative.
While we’re on the topic, most “American” toilet paper isn’t actually made in America per se. The majority of the pulp now comes from carbon-intensive eucalyptus plantations in Brazil. These plantations stand where rainforests once thrived only a generation ago, with devastating impacts on wildlife, biodiversity, water supply, and global warming. Go ahead, check the package on your grocery store TP. More likely than not, it says “Made in the US with imported parts or materials.” Toilet paper hasn’t been made from American trees in generations.
There are six main PFAS compounds that account for the majority of PFAS that is detected in toilet paper and other household products—PFHxA, PFOA, PFDA, 6:2 diPAP, 6:2/8:2 diPAP, and 8:2 diPAP. We tested for all six of these, in addition to 22 additional compounds, which are far less prevalent. We tested PlantPaper for all 28 of these, and had zero detections.
Yes, PlantPaper is 100% free of bleach and formaldehyde.
Until recently, almost all toilet paper was made with chlorinated bleach, which, when combined with organic substances like tree pulp, produces dioxins, a class of highly toxic compound considered a “persistent organic pollutant” because of how difficult they are to eradicate. In the last few years, as the damaging effects of bleach on our bodies and the environment became harder to ignore, some toilet paper companies have switched to an ECF process, or Elemental Chlorine Free. This is an improvement over previous methods, but some elemental chlorine is still present in the process, resulting in the formation of dioxins that ultimately find their way into our waterways and bloodstreams. That’s why we chose to make PlantPaper TCF–Totally Chlorine Free.
Most conventional toilet paper brands are also made with formaldehyde, a known skin irritant and carcinogen. PlantPaper contains zero formaldehyde.
Yes! PlantPaper breaks down easily in septic systems. To see for yourself, try this test at home:
Put 4 squares of PlantPaper in a glass jar. Fill the jar ¾ full. Put back on the lid and shake heavily for 10 seconds. If the paper has broken down into small pieces (it will!), then it’s septic-safe.
Compared to other 2- and 3-ply premium toilet paper brands, whether tree- or bamboo-based, PlantPaper breaks down more quickly and completely.According to plumbers we’ve consulted, the majority of clogs are not the result of a change in paper, but rather due to underlying bellies and back-ups in the pipes that gradually worsen over time. Still, no matter what paper you’re using, if you’re a heavy wiper (you use more than 10-15 sheets of toilet paper per visit), consider flushing midway to reduce stress on your system. And consider passing the word along to your children: plumbers report that teenagers especially often use far more toilet paper than necessary.*There’s no truly universal measure of septic safety, because no two septic or plumbing systems are exactly alike. But toilet paper that passes this test will pass easily through almost any well-maintained plumbing system.
Once you’re signed in to your account, click "Update Payment" on the right-right column titled, "Your Account."
Under your billing information, press "update card" and you're good to go!
We do this to distinguish ourselves from tree paper. Technically speaking, trees are plants, but the materials that make up PlantPaper are most definitely NOT trees. They belong instead to the grass family, orpoaceae, a family of plants characterized by long, slender leaves and hollow stems. Unlike trees, most grasses reach their full height in a single growing season compared to decades.
Using trees to make toilet paper is an ecological catastrophe. You’ve probably seen the statistic that 27,000 trees are cut down each day to make toilet paper — a big number to be sure, but what does it mean?
Most toilet paper sold in the U.S. and Canada contains a significant percentage of pulp derived from old-growth virgin trees found in the Canadian Boreal Forest. This forest, which spans Canada (and the rest of the northern hemisphere) just below the Arctic circle, is the world’s most important carbon sink. It stores more carbon than all of the world’s gas, coal and oil reserves combined, and removes carbon dioxide from the atmosphere equivalent to the annual emissions of 24 million passenger vehicles.
The effects of clear-cutting these forests are staggering. Clear-cutting the Canadian Boreal Forest releases 26 million metric tons of carbon dioxide each year. While portions of this forest are replanted, even those that adhere to FSC (Forest Stewardship Council) regulations can take more than 100 years to return to their original state, and many never do. Old growth forests are one of the planet’s most important defenses against a warming planet, but it has come under sustained assault by the tree paper industry.
All of this is to say nothing of the impact on indigenous communities in the Boreal region (of which there are over 600) or of wildlife populations (caribou, marten, lynx, and migratory birds in particular) whose numbers have declined precipitously in the last 25 years as their habitats have disappeared.
Tree paper is equally alarming from a human health perspective. It isn’t easy turning big, old trees into soft, fluffy paper. In fact, it takes over a gallon of chemicals per roll, including bleaching agents, formaldehyde, and a handful of known carcinogens. While these chemicals are present in amounts that don’t exceed current FDA regulations, an ever-expanding body of research indicates that toilet paper made with such chemicals is the cause of urinary tract infections, vulvar irritation, hemorrhoids, and a host of other maladies we’d all prefer to avoid.
Despite the ubiquity of toilet paper in our lives, there’s only a small handful of companies who actually produce the stuff, and as a result they hold outsize decision-making power over what products we introduce into our most precious environments.
PlantPaper contains no bleaching or dyeing agents of any kind. The off-white color of our paper corresponds to the natural color of the bamboo pulp used to make it.
Recycled is a big improvement over paper made from virgin tree pulp. It uses less water, less energy, and fewer chemicals. The higher the post-consumer recycled content, the better the paper — at least for the environment.
But our bodies are another story. Post-consumer recycled toilet paper is known to contain small amounts of bisphenol-A and bisphenol-S, better known as BPA and BPS, which is likely the result of the presence of thermal receipts in our paper recycling streams. While these BPA levels are generally under legal limits, we wanted a toilet paper that was entirely BPA-free.
We’ve spent the last three years working with different manufacturing partners in search of the right combination of ingredients, density, ply and other variables to deliver the strength that we wanted in our paper, while keeping additives to a bare minimum. The result is a product that is stronger and silkier than any other paper we’ve tried.
PlantPaper’s signature embossed pattern is about more than just decoration; it improves performance. Through trial and error, we discovered that a pattern of dimples running continuously across the surface of the paper helped make the paper grippier, meaning we got more out of each wipe and ultimately used fewer sheets. On the flip side, the debossed side of the paper (the one facing outwards on the roll) is extra silky and soft — perfect for dabbing.
There are 200 sheets/roll; our sheets have about 20 percent more surface area than typical rolls! Each roll contains 3655 square inches of paper, or 25.4 square feet, spread across 200 sheets.
Tissue boxes measure 4’’ x 4.5’’ x 5’’. Sheet count is 60 sheets per box.
Yes! But for now, only within the province of Ontario.
Yes! To learn more about MOQs, pricing, and average shipping times, please contact info@plantpaper.us
We’d love for you to try PlantPaper! Unfortunately, shipping a single roll of toilet paper is expensive—both from a dollars and a carbon perspective. As such, we don’t currently offer samples. The smallest pack sizes that we sell are made up of 16 rolls or 12 tissues. You can also check out our website for a list of stockists and away-from-home partners.
Our shipping is always free on subscription orders within the contiguous United States. We ship from two warehouses close to the coasts so that we can cut down on the distance your package travels and ensure that it gets to your door as soon as you need it. Customers on the coasts will typically receive shipments 1-3 business days after their order has been placed. Customers further inland can typically expect to receive packages within 2-4 business days.
Unfortunately, at this time, we can not ship to Alaska, Hawaii, Puerto Rico, or outer US territories. We hope to change that as soon as possible!
For reasons of health and safety, we do not currently accept returns. However, packages that are lost, stolen, defective, or damaged in the mail may be eligible for replacement. Customers must report a package as missing 4 days from the delivery date to info@plantpaper.us.
Once an order has been processed and you receive an order confirmation email, it is no longer possible to cancel or delay that shipment. Our warehouse begins fulfilling immediately.
For questions about returns, lost packages, refunds and cancellations, please email us at info@plantpaper.us.
Once an order has been processed and you receive an order confirmation email, it is no longer possible to cancel or delay that shipment. Our warehouse begins fulfilling immediately.
If you have any questions about our cancellation policy, please email us at info@plantpaper.us
UPDATED: JANUARY 2024
THIS PRIVACY POLICY APPLIES TO OUR DESKTOP AND MOBILE SITES.
This Privacy Policy explains how information about you is collected, used and disclosed by Plant Paper Inc. (“Company”). This Privacy Policy applies to information we collect when you use our website and other online products and services that link to this Privacy Policy (collectively, the “Service”) or when you otherwise interact with us.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Service or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.
Collection of Information
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you submit your email address, fill out a form, participate in a contest or promotion, apply for a job, communicate with us via third party social media sites, request customer support or otherwise communicate with us. The types of information we may collect include your name, address, email address, payment information and any other information you choose to provide.
Information We Collect Automatically When You Use the Service
When you access or use our Service, we automatically collect information about you, including:
Log Information: We collect log information about your use of the Service, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Service.Device Information: We collect information about the computer or mobile device you use to access our Service, including the hardware model, operating system and version, unique device identifiers and mobile network information.Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Service and your experience, see which areas of our Service are popular and count visits. Web beacons are electronic images that may be used in our Service or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see "Your Choices" below.
Use of Information
We may use information about you for various purposes, including to:
Provide, maintain and improve our Service;Provide and deliver the products and services you request and send you related information;Respond to your comments, questions and requests and provide customer service;Communicate with you about products, services, offers, promotions, rewards, and events offered by Company and others, and provide news and information we think will be of interest to you;Monitor and analyze trends, usage and activities in connection with our Service;Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Company and others;Improve the Service and provide advertisements, content or features that match user profiles or interests;Facilitate promotions and process and deliver entries and rewards;Link or combine with information we get from others to help understand your needs and provide you with better service; andCarry out any other purpose for which the information was collected.
Company is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Service or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries, where you may not have the same rights as you do under local law. Where this is the case, we will take appropriate measures to protect information about you in accordance with this Privacy Policy.
Sharing of Information
We may share information about you as follows or as otherwise described in this Privacy Policy:
With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Company or others;In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;Between and among Company and its current and future parents, affiliates, subsidiaries and other companies under common control and ownership; andWith your consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Advertising and Analytics Services Provided by Others
We may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Service and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by Company and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Service and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.
We may also work with other websites or platforms (such as Facebook) to serve ads to you as part of a customized campaign, unless you notify us that you prefer not to have information about you used in this way. To opt out, email us at info@plantpaper.us.
Security
Company takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Your Choices
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with our Service. To delete or disable flash cookies please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html for more information. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.
Promotional Communications
You may opt out of receiving promotional emails from Company by following the instructions in those emails or by contacting us at info@plantpaper.us. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@plantpaper.us.
SMS Marketing Terms and Conditions
Consent to Receive SMS Messages
By providing your phone number, you agree to receive SMS messages from PlantPaper. These messages may include promotions, updates, and other marketing communications. Consent to receive SMS messages is not a condition of purchase.
Opt-In Process
Customers can opt-in to receive SMS messages by providing their phone number through our website pop-up. By opting in, you agree to receive periodic messages from PlantPaper.
Opt-Out Process
If you no longer wish to receive SMS messages, you can opt-out at any time by replying "STOP" to any message you receive from us. You can also contact our customer service at info@plantpaper.us (mailto:info@plantpaper.us) to request to be removed from our SMS list.
Message Frequency
You can expect to receive two to four messages per moth. Message frequency may vary.
Data Usage and Privacy
Your privacy is important to us. We will use your phone number solely for the purpose of sending you SMS messages as described in this policy. Your information will be kept confidential and will not be shared with third parties without your consent, except as required by law.
Carrier Fees
Please note that standard message and data rates may apply based on your mobile carrier plan.
Contact Information
If you have any questions or concerns about our SMS marketing practices, please conta
ct us at info@plantpaper.us
Plant Paper Inc. 1741 Overlook Dr.Silver Spring, MD 20903
(201) 429-3942
If you already have an account, simply click Sign In at the right-hand corner of our home page.
From there, you’ll enter your email address and password to gain access to your account, where you can manage your subscription.
You can create an account by going to Sign In on our home page. After that, click the link that reads Create Account. You’ll find it beneath the Sign In button.
Once you add your name, create a password, and verify your email address, you’ll be able to sign in and manage your subscription as you'd like.
No sweat! First, make sure you're entering the email address you used when signing up for your PlantPaper subscription. (Hint: it's the email address where you've received all correspondence from us.)
Next, click Sign In on our home page, then find the text that reads “Having issues managing your subscriptions?” and click here.
We’ll send an account invitation to your email and from there you can log in and make changes to your subscription.
As a subscriber, you've automatically been enrolled in our text messaging service, assuming you have a valid phone number associated with your account. [Not sure if you do? Click here to access your portal and add your phone number.] You’ll receive an upcoming charge reminder via text 3 days before your next refill date.
To start managing your subscription now (or opt out of texting), text “modify order” to 1-833-244-3221.
A few quick tips for after you've texted "modify order:"
To have your next order processed immediately, select "5" Update Next Charge Date, and then “1.”
To update the frequency of your orders, select "1" Account Settings, and then "2" Update Interval. You will see options for 6, 9, 12, 18, and 24 weeks.
To update your subscription pack size, select "4" Swap Products. You will see options for our 16, 32, and 96 pack sizes.
Once you sign into your account, you'll see "Your Next Shipment" above the left-hand column with the date directly below.
Please note: the dates listed are when your order will be processed at our warehouse and will likely occur 1 to 2 business days after the specified date.
Once you’re signed in to your account, you'll see in the left-hand column the following options:
- Ship now
- Push back a week
- Select a specific date
After you make a change, then we’ll automatically update subsequent shipments based on the frequency of your subscription (every 6, 9, 12, 18, or 24 weeks).
Once you sign in to your account, under the middle column titled, "Your Subscription," you'll see options for changing both the frequency of your plan (6, 9, 12, 18, and 24 weeks) as well as the pack size (16 rolls, 32 rolls, and 96 rolls).
Don't forget to press "confirm adjustment" to save your changes.
Please note that changing the frequency or pack size of your plan will change the amount and how often your card is charged.
If you already have a 16 or 32-pack subscription, log in to your portal, click “Modify Subscription” and then select one of the bundle options from the drop-down menu. If you’d like to create a new tissues-only subscription, you can do this via the “Introducing Tissues” module. The first delivery date for your newly created tissues subscription will correspond to your next scheduled delivery date for toilet paper, unless you change it.
If you don’t currently have a PlantPaper subscription and you’d like to purchase a bundle, visit the toilet paper product page, and select the number of rolls you’d like to buy. You’ll then be prompted to bundle it with tissues.
In order to ensure that your preferred changes take effect before your next order ships, please make any changes to your subscription at least 48 hours or more before your next charge date.
Once you’re signed in to your account, click "Update Address" under the right-hand column titled, "Your Account."
In order to ensure that your changes take effect before your next order ships, please update your subscription information at least 48 hours or more before your next charge date.